Setting up an email account on an Apple iPhone using iOS Mail App

  1. From the home screen of your iPhone/iPad, press the Settings Icon

    Home screen

    iPhone setup

  2. Select Mail, Contacts, Calendars

    Settings list
     

  3. Under the Accounts section select Add Account

    Mail contacts calendars
     

  4. On the Add Account page select Other

    Add Account - options
     

  5. Under the Mail section, select Add Mail Account

    Other settings
     

  6. On the New Account screen, complete the following details:

    Your Name: The name to be displayed when sending email
    Address: Your email address, e.g. johnsmith@example.au.com
    Password: The password used for this email account.
    Description : Any text description

    New account Pop 4
     

  7. Press [Save]
    The device may attempt to automatically retrieve the server settings. If it fails, continue following the steps below to configure your iPhone/iPad manually
  8. Our servers support both POP and IMAP. Select IMAP or POP from the mail account types depending on your preference.

    New Account POP 2
     

  9. Scroll down the screen and complete the corresponding information.

    Incoming Mail Server
    Host Name: mail.example.com. Where example.com is your domain name.
    Username: Your full email address, eg. johnsmith@example.com
    Password: The password to your email address

    New account POP 3 - keyboard

    Outgoing Mail Server
    Host Name: 
    mail.example.com
    Username: Your full email address, eg. johnsmith@example.com
    Password: The password to your email address.

    SMTP
     

  10. Scroll back to the top of the screen and press [Save].

    Your device will now attempt to verify all the settings you’ve entered. You’ll need to wait for it to do this.

    Note: You may be given a warning that your device cannot connect via SSL or that it cannot be verified
     
    Cannot verify server identity     Cannot connect using SSL

    The reason this warning comes up is because your device may be attempting to  connect to our shared mail server via an SSL connection using your domain name rather than the name which the SSL certificate belongs to.

    If this warning comes up, you may simply press continue.
     

  11. That completes the configuration of your iPhone/iPad to our email servers. Before using it however, we recommend testing that a few other settings have been configured correctly. The iPhone/iPad is known for automatically using some default settings which may cause you some problems. Continue with the steps below to ensure that the settings on your device are manually set correctly.

Modify the Email Settings on your iPhone/iPad

  1. From the home screen of your iPhone/iPad, press the Settings Icon.
  2. Select Mail, Contacts, Calendars.
  3. The email account you just created will be displayed in the Accounts section.
  4. Select the email account you just created

    Mail contacts calendars
     

  5. Scroll down to the Outgoing Mail Server section and press SMTP

    Outgoing mail server SMTP
     

  6. If only using your email services with us on your device, your primary server should be smtp.example.com.au. Select this SMTP server to configure it further

    SMTP servers on off
     

  7. Modify the following information if not already completed:

    SSL: Off. 
    Authentication:  Password.
    Server Port: 587.

    SMTP
     

  8. Press Done
  9. To modify your incoming mail server settings, go back to the mail email account page and press Advanced rather than SMTP

    Advanced box
     

  10. Modify the following information if not already completed:

    SSL: Off. 
    Authentication:  Password.
    Server Port: 110.

    Advanced settings
     

  11. From this screen, you may also allow your device to delete emails off of our servers when it downloads them or set them to delete after a set period of time.

You’re now complete. Test by sending an email to the account.

Category: 
Email

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