VoIP FAQ

What is VoIP?

Voice over Internet Protocol, or VoIP, is a relatively new technology that is being quickly adopted by savvy businesses worlwide. The VoIP system utilises features of the Internet to both receive and forward your calls.

Why use VoIP?

There are several main benefits to using VoIP over traditional analogue phone lines, including:

*Cost Advantages           *Reliability                       *Mobility

*Call Quality                      *Ease of Migration         *Functionality

• Cost Advantages - Save Money (view more)
  
  Many businesses see an immediate decrease in their phone bills by over 50% after making the move to VoIP. This is because VoIP providers don't have to route their calls via big telecommunications companies and as such can pass those savings directly onto their customers. Line rental is one of the biggest offending causes of overpriced phone bills run by landline companies - the cost of renting the line itself often outweighs the actual combined call costs made on the line. VoIP line rental prices are lower across the board, and most company's phone bills instantly reflect that after converting. Xtreme uses Faktortel as our VoIP provider as their rates are some of the most competitive in the country, offering great prices on domestic, STD, mobile and international calls. Visit Faktortel's home and pricing page for a specific breakdown of their call rates by country.
• Call Quality - Digital Performance at Less than Analogue Prices (view more)
  
  Don't believe the myth that call quality suffers when using VoIP. Our service is tailored towards businesses that demand high-quality calls. Making calls digitally provides a clarity of voice similar to that of digital televeision, as it uses the same digital technology, over the lower analogue quality of traditional TV and audio. We ensure in our setups that clients are provided with sufficient bandwidth to prevent any call degradation and often have dedicated Internet channels devoted strictly to voice communication separate from other data sources. This means that your Internet data traffic will not directly interfere with the transmission of your voice signals, allowing you to continue Internet usage with no degradation of call quality at all times.
• Mobility - Move with a minimum of Hassle (view more)
  
  When a staff member moves their desk to a different location in the office, there is no need to have any phone lines re-patched to ensure continued use. They can simply plug their IP phone into a data point and their phone & extension number will continue to work as normal. You are also able to take your VoIP adaptors anywhere and use your same number anywhere that there is an Internet connection - ideal for businesspeople who travel often, whether it be domestically or internationally - ensure you are never unable to receive that important phone call when it is most needed. Depending on your network setup, VoIP also allows greatly increased remote functionality, such as the ability for teleworkers to receive calls automatically redirected to their own extension line.
• Functionality - A Wide Range of Features (view more)
  
  Xtreme's VoIP solution provides all the functionality of conventional systems plus a whole load of extras. Standard functionality includes Voicemail Boxes, Full-Customisable Extensions, Detailed Call Reporting and much more! Being digital, VoIP also offers seamless integration with your computer applications such as e-mail, fax, web conferencing and video phone all from a single workstation. Save yourself money and energy as it combines all of these services into a single base of operations.
• Reliability - Ensure Maximum Uptime (view more)
  
  All Xtreme systems run on the Linux client, renowned for its' stability. In addition to this, the Xtreme VoIP system can be customised to automatically forward failed outbound calls via alternative routes. In the event of a VoIP provider going down or if your Internet connection goes offline, all calls can be routed via analogue lines. In addition, we choose only the most efficient Internet Service Providers for our client's VoIP setups that offer optimal uptime and rock-solid stability. Xtreme ensures that the maximum number of failsafe options are integrated into our systems so that your lines of communication are always running efficiently; we know how important this is, as we use it ourselves.
• Ease of Migration - Keep your Existing Phone Numbers (view more)
  
  Many businesses believe that if they make the move to VoIP that they will lose all of their current phone numbers, however fortunately this is not the case. VoIP can simply use all your existing analogue lines to connect to the Xtreme VoIP system. In this scenario, your phone numbers will remain the same with no loss of information. Alternatively you can have all inbound calls routed via the Internet and have your numbers seamlessly ported over to the VoIP provider. Either way, you lose no data and ensure a minimum of headaches. There are also numerous hardware options available that permit continued use of existing analogue handsets, as it has never been easier to bridge the gap between analogue and digital connections.

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